Privacy Policy

Introduction

Rocky Top Structures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rockytopstructures.com, use our services, or interact with our business located at 3441 Hwy 52 East, Lafayette, TN 37083.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Contact us for quotes or inquiries about our outdoor structures
• Schedule appointments or consultations
• Visit our location or showroom
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website
• Interact with us on social media

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Project details and specifications for custom builds
• Payment information (processed securely through third-party payment processors)
• Property information relevant to your outdoor structure project
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide quotes and consultations for sheds, carports, decks, and hunting blinds
• Communicate with you about your projects and our services
• Schedule appointments and site visits
• Process orders and manage customer relationships
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect our business and prevent fraud
• Analyze website usage to enhance user experience

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted contractors, delivery services, or other business partners who help us provide our services
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit permission for other purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure disposal of personal information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide targeted content and advertisements

You can control cookie settings through your browser. However, disabling cookies may limit some website functionality.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

Third-Party Links and Services

Our website may contain links to third-party websites or services, including social media platforms, Google Maps, and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Tennessee Residents

As a Tennessee-based business, we comply with all applicable state privacy laws. Tennessee residents have the right to request information about the personal information we collect and how it is used. Contact us using the information above for more details about your rights under Tennessee law.